Privacy Notice

We are Empowering U Healthcare Ltd, Empowering U Care Ltd & EUCM Ltd.

Empowering U Complex Care/Case Management

• Richmond Road, Compton, Wolverhampton, WV3 9JJ

Empowering U Complex Care/Case Management is committed to protecting your privacy when you use our services.

The Privacy Notice below explains how we use information about you and how we protect your privacy.

We have a Data Protection Officer who makes sure we respect your rights and follow the law.  If you have any concerns or questions about how we look after your personal information, please contact the Data Protection Officer at dpo@istormsolutions.co.uk.

This privacy policy as part of the consent form sets out how we use and protect any information that you provide us when carrying out our services.

We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using our services, you can be assured that it will only be used in accordance with this privacy statement.

What information do we hold and how will we use it?

We collect data directly from yourselves or other health professionals such as:

• Information you provide as part of a consent form such as contact information
• Clinical information in relations to reports (health professionals)
• Social Services
• Solicitors

The information individuals give us may include:

• Contact information such as name, email address, home address, phone number
• Medical Records

How long do we store your data?

We will retain this information while we are corresponding with you or providing services to you or to a Service User you represent. We keep information for a set period of time which is often set out in law and we try to include all of these in our Retention and Disposal Schedule which lists how long we hold your information. This can range from months for some records to decades for more sensitive records.

The Reasons we use your data

We may use the information we receive and/or collect about you for the purposes of:

• Professional clinical record keeping of patient information;
• Sharing information with relevant health professionals, legal practitioners, social services
• To be able to provide our service to you and for our own case management

If we obtain consent from you to do so, we may provide your personal details to third parties so that they can contact you directly in respect of services in which you may be interested.

Where we are processing personal data that we have obtained via the website on the basis of having obtained consent from you, you have the right to withdraw your consent to the processing of your personal data at any time. If you would like to withdraw your consent or prefer not to receive any of the above-mentioned information (or if you only want to receive certain information from us) please let us know by contacting dpo@istormsolutions.co.uk  Please bear in mind that if you object, this may affect our ability to carry out the tasks above for your benefit.

If you wish to have your information removed from our database or if you do not want us to contact you for marketing purposes, please let us know by clicking the “Unsubscribe” option in any email we send to you and providing the details requested or by contacting us via the following webpage https://www.empoweringu.co.uk/contact/  and we will take steps to ensure that this information is deleted as soon as reasonably practicable.

We will not share, sell or distribute any of the information you provide to us (other than as set out in this policy) without your prior consent, unless required to do so by law.

Why we are allowed to use your data (Lawful basis)

Art 6(1)(a) – You have given consent to the processing of your personal data for one or more specific purposes;

Art6(1)(c) – Legal Obligation – Safeguarding, we may share or process your data where there is a safeguarding requirement to do so.

In regards to the processing of special category data we rely on legal basis from Art 9 of the UK GDPR and Exemptions lists in the DPA 2018.

Art9(2)(a) – Explicit Consent – You have provided explicit consent to the processing of your personal data

DPA 2018 Sch 1, Pt 1,2(1) – This condition is met if the processing is necessary for health or social care purposes.

How safe is your Information?

We will take appropriate steps to make sure we hold records about you (on paper and electronically) in a secure way, including:

• all employees who have access to your personal information or are associated with the handling of that information are obliged to respect the confidentiality of your personal information
• we will have put in place procedures and technologies to maintain the security of all personal information from the point of collection to the point of destruction

Some examples of our security include:

• Encryption, meaning that information is hidden so that it cannot be read without special knowledge (such as a password). This is done with a secret code or what’s called a ‘cypher’. The hidden information is said to then be ‘encrypted’
• Pseudonymisation, meaning that we’ll use a different name so we can hide parts of your personal information from view. This means that someone outside of the company could work on your information for us without ever knowing it was yours
• Controlling access to systems and networks allows us to stop people who are not allowed to view your personal information from getting access to it
• Training for our staff allows us to make them aware of how to handle information and how and when to report when something goes wrong
• Regular testing of our technology and ways of working including keeping up to date on the latest security updates (commonly called patches)

Who may we share personal information with?

We may share your personal information with any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the Companies Act 2006. We may share your information with selected third parties including:

• Health Professionals
• Legal professionals
• Social Services

Cookies

The Website uses cookies to distinguish you from other users of the website. For detailed information on the cookies we use and the purposes for which we use them, please see our Cookie Policy.

Automated Decision Making

Not Applicable

Will Personal information ever be transferred overseas?

Not Applicable

Your Rights in Respect of your Data

The law gives you a number of rights to control what personal information is used by us and how it is used by us.  Please note that not all rights are automatic and some may not be available in certain circumstances:

You can ask for access to the personal information we hold on you

You can ask us whether we hold your personal information and you can a request a copy of the information we hold.  We must normally provide it within 1 calendar month.

• However, we can’t let you see any parts of your record which contain:
• Confidential information about other people; or
• Information a professional thinks will cause serious harm to your or someone else’s physical or mental wellbeing; or
• If we think that giving you the information may stop us from preventing or detecting a crime

You can ask us to change information you think is inaccurate

You should let us know if you disagree with something written on your file.

We may not always be able to change or remove that information but we’ll correct factual inaccuracies and may include your comments in the record to show that you disagree with it.

You can ask us to delete information (right to be forgotten)

In some circumstances you can ask for your personal information to be deleted, for example:

• Where your personal information is no longer needed for the reason why it was collected in the first place
• Where you have removed your consent for us to use your information (where there is no other legal reason us to use it)
• Where there is no legal reason for the use of your information
• Where deleting the information is a legal requirement

Where your personal information has been shared with others, we’ll do what we can to make sure those using your personal information comply with your request for erasure.

Please note that we can’t delete your information where:

• we’re required to have it by law
• it is used for freedom of expression
• it is used for public health purposes
• it is for, scientific or historical research, or statistical purposes where it would make information unusable
• it is necessary for legal claims

You can ask us to limit what we use your personal information for

You have the right to ask us to restrict what we use your personal information for where:

• you have identified inaccurate information, and have told us of it
• where we have no legal reason to use that information but you want us to restrict what we use it for rather than erase the information altogether

When information is restricted it can’t be used other than to securely store it and with your consent to handle legal claims and protect others, or where it’s for important public interests of the UK.

Where restriction of use has been granted, we’ll inform you before we carry on using your personal information.

You have the right to ask us to stop using your personal information for any service. However, if this request is approved this may cause delays or prevent us delivering that service.

Where possible we’ll seek to comply with your request, but we may need to hold or use information because we are required to by law.

You can ask to have your information moved to another provider (data portability)

You have the right to ask for your personal information to be given back to you or another service provider of your choice in a commonly used format. This is called data portability.

However this only applies if we’re using your personal information with consent (not if we’re required to by law) and if decisions were made by a computer and not a human being.

It’s likely that data portability won’t apply to most of the services you receive from us

You can ask to have any computer made decisions explained to you, and details of how we may have ‘risk profiled’ you.

You have the right to question decisions made about you by a computer, unless it’s required for any contract you have entered into, required by law, or you’ve consented to it.

You also have the right to object if you are being ‘profiled’. Profiling is where decisions are made about you based on certain things in your personal information, e.g. your health conditions.

If and when we use your personal information to profile you, in order to deliver the most appropriate service to you, you will be informed.

If you have concerns regarding automated decision making, or profiling, please contact the Data Protection Officer who’ll be able to advise you about how we using your information.

Raising Concerns

If you have concerns regarding how personal data is processed, The Data Protection Officer can be contacted via:

• Post to:

Data Protection Officer

Empowering U

98-100 Richmond Road

Compton

Wolverhampton

WV3 9JJ

• Email to hello@empoweringu.co.uk

You should raise a concern as soon as you can after the date on which the event occurred or came to your notice. If your concern is more than twelve months later, we may not be able to investigate properly.

If you feel care services have not complied with requirements regarding your personal data rights, a complaint can be submitted to the Information Commissioner’s Office:

Information Commissioner’s Office Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF https://ico.org.uk/global/contact-us/.

Where can I get advice?

For independent advice about data protection, privacy and information sharing issues, or if you are still dissatisfied with how the council have handled a complaint about use of your information, you can write to the Information Commissioner’s Office at the following address:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Or email: casework@ico.org.uk

• If you have any further queries or comments on our Privacy Policy, please contact us via the following webpage https://www.empoweringu.co.uk/contact/

Note: All QCS Policies are reviewed annually, more frequently, or as necessary.