"I really appreciate your support and how responsive you have been to the urgent request for support in sourcing local accommodation and resources, I am amazed at how quickly you were able to secure appropriate local accommodation."

NHS Quality Lead for Learning DisabilityNHS Telford & Wrekin CCG

As you can imagine we receive a high amount of referrals daily, many from very experienced workers. However the referral we received from you was an excellent example of how a safeguarding incident should be investigated and reported.

The referral was very clear as to how you discovered the concern and your subsequent thorough investigation into the staff member. Furthermore you demonstrated a clear chronology of the steps taken in order to safeguard Amy* from any further abuse.

In essence you did our job for us to an excellent standard.

Your referral was discussed within the team and described as a ‘breath of fresh air’.

On behalf of the team I would like to thank you for an excellent piece of work.

Tracey HolmesTelford & Wrekin Safeguarding

“The world is a better place because of folk like you who take the time to do nice things the way you always do thank you so so much.”

KHService User

"I would like to thank all the team and community teams for supporting Michael*, you have been brilliant. Especially your team, you have gone above and beyond to make this work even when things got difficult. Everything you and your team did was to support Michael, I am so impressed with your care agency."

Midlands Partnership NHS Foundation Trust (MPFT)Health and Social Care Professional

“The care you can see is always person-centred and there are no set activities if the service users change their mind about an activity or an outing, their choice is heard and listened to and acted on without an issue or delay. This is a big belief within Empowering U who strive to ensure all their staff and service users get what they want in day-to-day life.”

Miss K FletcherHealth and Social Care Professional

“Empowering U has helped me become more happy, confident and independent. They gave me work experience in the market and also other shop settings”

KSService User

“It is rare to find a business that has both the skills and willingness to offer our students the level of support that they need in order to succeed, but Empowering U gives exactly what is required to ensure maximum development and progress”

James HorspoolDeputy Head Teacher Mary Elliot School

I was impressed with how Empowering U Care responded to the situation and supported Tim* and his family. The support you have provided to the family and the assistance to the local authority is valued and noted and is a credit to the organisation.

Natalie SmithTelford Integrated Community Assessment Team

I have been working with Empowering U to support a complex discharge from hospital for a gentleman who lacks capacity regarding his care and support needs. Since the age of 16 he has had over 20 admissions to psychiatric hospital, been a victim of cuckolding and made homeless due to being targeted by professional gangs.

Due to a decline in his complex mental health needs, he has had a very lengthy admission to hospital and primarily due to the dedication, innovation, risk assessing and attention to detail from Empowering U, he has now been successfully discharged to his own property with 24 hour support.

Without this scheme being available from Empowering U he would likely be in a low or medium secure hospital detained with significant restriction of liberty under the Mental health Act (1983). However, he is now increasingly happy, thriving and building trust with his support workers in order to build a positive life for himself in the community.

I find that Empowering U are working in a legally competent manner and place the person at the centre of their support, while focusing on their own strengths, interests and goals.

Peter OakleyTelford Integrated Community Assessment Team

I would like to thank all the team and community teams for supporting Fred*, you have been brilliant. Rachel especially your team, you have gone above and beyond to make his section 17 leave work even when things got difficult, you and your team did was to support Fred, I am so impressed with your care agency.

Cheryl PearceMidlands Partnership NHS Foundation Trust

Many thanks to you and your team, when you picked up this case as an emergency, we were really struggling. What an amazing change in the individual in such a short period, still only months.

Gail OwenNHS Telford & Wrekin CCG

*Names have been anonymised

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