Empowering U Case Managers: Introducing Jacque and Helen

By 18th December 2023News

We have expanded our case management team; introducing Jacque and Helen, our new Empowering U Case Managers. With a joint 52+ years under their belts in the nursing sector, we are excited to use their valuable experience to provide support and guidance towards the care of our clients.

Introducing Jacque’

Based in Bristol, Jacque is an RGN and former Registered Manager with more than 28 years’ clinical experience in a variety of specialties. Her most recent position involved managing all aspects of the delivery of highly specialised, outcome based, person centred care to the highest standard and supporting her team of colleagues and peers to do the same, within a Complex Care Service, for both adults and paediatrics.

Jacque is experienced in delivering clinical support, direction, advice and education within both the private sector and the NHS. Jacque has developed and delivered educational workshops, in-house training and one-to-one support. She regularly delivers presentations on a variety of topics and in a wide variety of settings to all levels of seniority in healthcare. Jacque’ has extensive experience and a proven track record in the setting up and management of client services for monitoring, managing and caring for clients with complex needs in their own homes or community and acute setting, including Spinal Cord Injury, Cerebral Palsy, NMD, Acquired Brain Injury among others.

She was instrumental in building relationships, developing business opportunities, and ensuring positive outcomes, facilitating and delivering quality driven complex care in accordance with CQC requirements and in the provision of customer focused solutions. Jacque is a highly skilled respiratory nurse and has led workshops on oxygen therapy, cardiac and ventilatory monitoring, ventilation and sleep disordered breathing. Jacque has an outstanding reputation within the Motor Neurone Disease Association when it comes to teaching all aspects of respiratory nursing.

Jacque’s Skills

  • Spinal Cord Injury
  • Brain Injury inc Cerebral Palsy
  • NMD
  • Mental Health
  • Adult and Paediatric Nursing
  • Clinical Assessments
  • Respiratory Nursing

Introducing Helen

Based in Hull, Helen, with her wealth of 24 years of experience as a Lead District Nurse, has served in community settings, where she dedicated her skills to supporting individuals with multi trauma, neurological, orthopaedic and pain management conditions. Her commitment and practical approach have not only enhanced the quality of care she provides but also made a significant difference in the lives of those she serves. Helen’s extensive expertise and empathetic nature collectively drive her focus towards the well-being of her patients. Helen’s dynamic professional journey, spanning six years as a rehabilitation case manager, includes her invaluable contribution as an expert witness.

Formulating case management plans with a person-centred approach and a keen understanding of different injuries, Helen adopts a biopsychosocial approach to healthcare. This holistic method enables her to identify and address any potential barriers at the earliest opportunity with a goal of enhancing the individual’s journey towards recuperation. One significant aspect of Helen’s experience lies in the realm of vocational rehabilitation.

She has effectively collaborated with clients and their employers to facilitate a smooth and gradual return to work after an injury, hence contributing positively to their recovery path. Furthermore, Helen’s experience extends to collaboration with multidisciplinary teams, social services, healthcare providers, Solicitors, and Insurers. This exposure has added depth to her understanding of the diverse aspects of case management, ultimately leading to the enrichment of her professional competence.

Helen’s Skills

  • Complex Multi Trauma
  • Acquired Brain Injury
  • Vocational Rehabilitation
  • Polytrauma
  • Complex Orthopaedic
  • Psychological Trauma
  • Complex Musculoskeletal